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Terms and condition



Terms and Conditions


Effective Date: 23-11-2024

Welcome to Daawat At Home! These Terms and Conditions govern your use of our multi-vendor food delivery app. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please refrain from using the app.

1. Definitions

  • "App" refers to the Daawat At Home mobile application and website.
  • "User" refers to any individual who registers, accesses, or uses the app.
  • "Vendor" refers to food providers or restaurants offering products through the app.
  • "Delivery Partner" refers to individuals or entities delivering orders to users.
  • "We," "us," or "our" refers to Daawat At Home.

2. Account Registration

  • Users must register with accurate and complete information.
  • Users are responsible for maintaining the confidentiality of their account credentials.
  • We reserve the right to suspend or terminate accounts for violations of these terms.

3. Services

  • Daawat At Home facilitates the ordering and delivery of food and beverages from various vendors.
  • We act as an intermediary between users, vendors, and delivery partners.
  • Availability of products depends on the vendors listed on the platform.

4. Ordering and Payments

  • Users must carefully review orders before confirming.
  • Payments are processed securely through third-party payment gateways.
  • All prices displayed on the app include applicable taxes.
  • We are not liable for errors in pricing due to technical issues or vendor mistakes.

5. Delivery

  • Delivery times are estimates and may vary due to unforeseen circumstances.
  • Users must ensure accurate delivery addresses. Incorrect details may lead to delays or order cancellations.
  • Delivery fees are non-refundable once the delivery process has started.

6. Refund and Cancellation Policy

  • Orders may only be canceled within a limited time frame before preparation begins.
  • Refunds will be processed for incorrect, damaged, or missing items after review.
  • Vendors and Daawat At Home reserve the right to decline refund requests if they are deemed invalid.

7. User Responsibilities

Users agree to:

  • Use the app in compliance with applicable laws.
  • Not misuse the platform for fraudulent or malicious activities.
  • Respect vendors, delivery partners, and other users.

8. Vendor Responsibilities

Vendors are responsible for:

  • Ensuring the quality and hygiene of their products.
  • Fulfilling orders promptly and accurately.

9. Delivery Partner Responsibilities

Delivery partners are responsible for:

  • Ensuring timely and safe delivery of orders.
  • Maintaining professionalism during interactions with users.

10. Liability Disclaimer

  • Daawat At Home is not liable for issues arising from the quality, safety, or preparation of food by vendors.
  • We are not responsible for delays or failures caused by factors beyond our control (e.g., traffic, weather, or technical failures).

11. Termination

We reserve the right to terminate or suspend access to the app for violations of these terms or any activity deemed harmful to the platform or its users.

12. Intellectual Property

  • All content on the app, including logos, designs, and trademarks, is the property of Daawat At Home.
  • Users may not copy, distribute, or modify any app content without prior consent.

13. Changes to Terms

We may update these Terms and Conditions periodically. Users will be notified of significant changes, and continued use of the app constitutes acceptance of the revised terms.

14. Governing Law

These terms are governed by the laws of India. Any disputes will be resolved under the exclusive jurisdiction of the courts in Hyderabad, Telangana.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: support@daawatathome.com