Privacy Policy
Effective Date: 23-11-2024
At Daawat At Home, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our multi-vendor food delivery platform. By accessing or using Daawat At Home, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
a. Personal Information
- Name, email address, phone number, and delivery address.
- Payment details (processed securely through third-party payment gateways).
b. Device Information
- Device type, operating system, unique device identifiers, and browser type.
c. Usage Information
- Your interactions with the app, such as browsing, order history, and preferences.
d. Location Data
- Your real-time location for accurate delivery (with your consent).
e. Vendor Information (For Vendors Only)
- Vendor name, business details, tax identification number, and bank account details.
2. How We Use Your Information
We use your information to:
- Facilitate order placement, processing, and delivery.
- Improve user experience and personalize app features.
- Communicate order updates, promotional offers, and support requests.
- Ensure secure transactions and detect fraudulent activities.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Vendors and Delivery Partners: To fulfill your orders.
- Payment Gateways: To process payments securely.
- Service Providers: For analytics, marketing, or technical support.
- Legal Authorities: When required to comply with laws or legal processes.
4. Data Security
We use industry-standard security measures to protect your information. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for data processing (where applicable).
- Opt-out of promotional communications.
To exercise these rights, please contact us at [support email address].
7. Third-Party Links
Our app may contain links to third-party websites. We are not responsible for their privacy practices.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on the app.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@daawatathome.com
- Phone: 6302502071
- Address: Kukatpally, Hyderabad, 500072
